Frequently Asked Questions

You've got questions. We've got answers.

Some of your Questions:

Q. How do I use a deal that I find on ChopChop?

All you have to do is find your favourite food and drink specials on ChopChop, and go to the restaurant that is offering the special. Once you arrive at a restaurant, make sure to double check with the host or server that the promotion you want to use is still being offered. Order and pay as you normally would. Before you put away your phone, make sure to “check-in” to the restaurant on ChopChop to receive ChopChop reward points.

Q. I can’t seem to check-in to one of the restaurants I see on ChopChop

Our “check-in” system is controlled and validated by your GPS location, and the amount of time you spend at the restaurant. If you can’t “check-in” to a restaurant that you see on our app, it probably means that you’re not there yet!

Q. Why does ChopChop require my GPS in the background?

We require GPS to be active in the background so we can consistently find the best food and drink specials that are near you. We also require your location to be able to offer you the ability to “check-in” for the ChopChop rewards program.

Q. I tried to use a deal that I saw on ChopChop, but the restaurant isn’t honouring the deal. What do I do?

We try our best to keep up to date with all the restaurants and bars on our platform. Unfortunately, restaurants are always changing their specials, and we might miss a few every so often. Please make sure to check with the restaurant host to see if they are still offering the deal before you sit down. If you do find something wrong with a deal or find out that a deal is no longer valid, please let us know. We’ll make sure to send you a bunch of ChopChop reward points for helping us out!

Q. How come all the bars and restaurants on ChopChop are in downtown Toronto? Why aren’t there any in my area?

ChopChop is currently focused on the downtown Toronto core. Once we’ve conquered downtown, we’ll be coming to your neighbourhood soon!

Q. I know some other food and drink specials in downtown Toronto, but I don’t see them on ChopChop. Do you care?

We super care! If you see a deal that we don’t have on ChopChop yet, make sure to send us a note, and we’ll add it to the platform. We’ll show you our appreciation by sending you a bunch of ChopChop reward points.

Q. I have a bunch of ChopChop reward points. How do I “cash out”?

ChopChop reward points can be “cashed-out” once your progress bar hits 100% or once you reach 20,000 points. Once you’ve hit this threshold, click the “check-out” button in the app. This sends a notification to us, and we’ll reach out to you within 24 hours. You will have the option of receiving a $20 gift card to any of the restaurants that you see on ChopChop or a $20 Amazon/Cineplex gift card.

Q. Every time I check-in to a restaurant, I receive a different amount of ChopChop reward points. How do I find out how many reward points I will receive on my next “check-in”?

You can’t, it’s a surprise!

Q. I have another Q that should have an A.

Ask away! Send your questions to hi@chopchopnow.com and if we frequently get your Q then we will post the A here too!